Hornet Solutions – General Privacy Policy

Hornet Solutions is an International brand with offices set up in 4 different countries in the world. This Privacy Policy describes how Hornet Solutions collects and processes personal information about its clients, how they use and protect this information and rights in relation to this information.

This privacy notice applies to all personal information we collect or process about you. Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.

Our Primary address is 21 Voortrekker Street, Mossdustria, Mossel Bay, Western Cape, South Africa, 6506 and this is where our head office is based at.

Our contact details are found on our website at www.hornetcnc.co.za

Any queries or questions may be directed to ockert@hornetcnc.co.za or janique@hornetcnc.co.za or brendon@hornetcnc.co.za

General enquiries sales@hornetcnc.co.za

Registered Dealer’s Policy

Please note that Hornet Solutions operates globally either directly or through their registered dealers.

 

Hornet Solutions dealers are not necessarily subsidiaries of the mother company and may also be individually owned. These entities will have their own privacy notice and where they collect and process personal information, their own respective privacy notices will apply.

1. PERSONAL INFORMATION HORNET SOLUTIONS USE

Hornet Solutions will collect personal information about clients from a variety of sources, including information they collect from individuals directly, e.g.:

  • if you are a customer when you register as a Hornet Solutions dealer;
  • if you are a business partner when you contact us and/or provide services to us), and information we collect about you from other sources, including commercially available sources, such as public databases (where permitted by law).

We may be required by law to collect certain personal information about you or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of these obligations.

1.1 Information we collect directly from you

The categories of information that we may collect directly from you include the following:

  • personal details (e.g. name, date of birth, job title);
  • contact details (e.g. phone number, email address, postal address or mobile number);
  • payment details and transactions;
  • if you are a customer or dealer of the Hornet Solutions group (these will identify you once you have registered on our website as a dealer or reseller);
  • IP addresses and MAC identifiers (while you access our websites and other online services.

1.2 Information we collect from other sources:

The following are examples of the categories of information we may collect from other sources:

  • personal details (e.g. name, date of birth, job title, credit information);
  • contact details (e.g. phone number, email address, postal address or mobile number);

1.3 Other information we use about you

Include generated information such as profiles, history of our relationship with you, etc.

2. HOW PERSONAL INFORMATION IS USED AND THE BASIS ON WHICH IT IS DONE

If you are a customer, we use your personal information to:

  • ensure that our records are kept accurate and up to date;
  • comply with legal obligations to which we are subject;
  • check and maintain quality control;
  • carry out analysis of our stock, ensure correct functioning of logistics and check stocks;
  • provide you with customer service, after sale support and promotional material;
  • ship products to you;
  • repair products.

If you are a business partner, we use your personal information to:

  • carry out background checks prior to engaging you as a business partner;
  • contact you with questions and other information regarding the services you provide;
  • pay invoices;
  • comply with legal obligations to which we are subject. We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:
  • to fulfil our contractual obligations to you. If you are a customer, our contractual obligations to you include shipping products, providing customer service, after sale support, promotions and recalling or repairing products when necessary. If you are a dealer or reseller, our contractual obligations to you include paying invoices correctly and ensuring you are able to access our premises when required;
  • to meet our legitimate interests. If you are a customer, our legitimate interests, for example, are maintaining quality control and logistics, carrying out analysis for product development and market research, checking stocks and ensuring that our records are kept up to date and accurate. If you are a business partner our legitimate interest, for example, are ensuring that the services you provide are appropriate for our needs, that your services function correctly with our systems, that any complaints or concerns can be promptly relayed to you, and our records are kept up to date and accurate.

3. YOUR RIGHTS OVER YOUR PERSONAL INFORMATION

You have certain rights regarding your personal information, subject to local law. These include the following rights to:

  • access your personal information;
  • rectify the information we hold about you;
  • erase your personal information;
  • restrict our use of your personal information;
  • object to our use of your personal information;
  • receive your personal information in a usable electronic format and transmit it to a third party (right to data portability); and
  • lodge a complaint with your local dealer or reseller of with head office.

We encourage you to contact us to update or correct your information if it changes or if the personal information, we hold about you, is inaccurate.

Please note that we will likely require additional information from you in order to honour your requests.

If you would like to discuss or exercise such rights, please contact us at the details provided on our website. www.Hornet Solutions.biz

4. AUTOMATED DECISIONS ABOUT YOU

We may also make automated decisions about you, based on your personal information in the following circumstances:

  • If you are a customer to select personalized offers, discounts or recommendations to send you based on your shopping history, browsing history and/or usage of Hornet Solutions products;
  • Subject to local legal requirements and limitations, you can contact us to object to our use of automated decision-making.

When we adopt automated decision-making involving profiling based on your personal information in providing our service, we will separately provide you with information about the logic involved and any effects of the automated decisions and seek your consent.

5. INFORMATION SHARING

We may share your personal information with third parties under the following circumstances:

  • Cloud service providers. We partner with cloud service providers such as E-Bay and Amazon to store your personal information in the cloud.
  • Hornet Solutions (Pty Ltd, various Hornet Solutions subsidiaries, so we work closely with other businesses and companies that fall under this family. We may share certain information about customers’ using serial numbers, buying and browsing history, and customers’ questions or concerns with Hornet Solutions Global Holdings and other Hornet Solutions companies for marketing purposes, internal reporting, and response to customers’ questions or concerns.
  • Law enforcement agencies, courts, regulators, government authorities. We may share your personal information with these parties where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
  • Asset purchasers. We may share your personal information with any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

6. INFORMATION SECURITY AND STORAGE

We implement technical and organizational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing.

We will keep your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended,　we take into account our legal obligations and regulators’ expectations. We may also retain records to investigate or defend potential legal claims.

We will retain your personal information in accordance with our data retention policy which sets out data retention periods required or permitted by applicable law.

7. INTERNATIONAL DATA TRANSFERS

Please note that Hornet Solutions has offices set up in USA, Asia, Europe and Africa and thus your personal information could be submitted to, stored, and processed in any of these countries which might or might not be regarded as ensuring an adequate level of protection for personal information under European Union data protection law or that of the United States of America. Furthermore, we may work with third party service providers while storing or processing your personal information, for example, your personal information may be stored in the cloud by our cloud service providers and they may keep your personal information in locations outside the Economic Area of both the USA or Europe, which do not provide an adequate level of protection. We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.

8. CONTACT US

Hornet Solutions is the controller responsible for the personal information we collect and process. If you have any questions or concerns regarding the way in which your personal information has been used, please contact us at the email address provided below. Please note that, depending on the nature of your request or inquiry, we may need to confirm your identity before we process it.   sales@hornetcnc.co.za

9. CHANGES TO THE NOTICE

You may request a digital copy of this privacy notice from us using the contact details set out above. We may modify or update this privacy notice from time to time. You will be able to see when we last updated the privacy notice because we will include a revision date. Changes and additions to this privacy notice are effective from the date on which they are posted. Please review this privacy notice from time to time to check whether we have made any changes to the way in which we use your personal information.